AFCA's Approach to its Fairness Jurisdiction - General & Life Insurance Roundtable

The Australian Financial Complaints Authority (AFCA) will shortly commence a formal public consultation on how it exercises its fairness jurisdiction. 

AFCA's fairness project involves the development of a framework to:

• clearly explain AFCA's fairness jurisdiction;

• formally outline how AFCA will handle complaints consistent with that jurisdiction;

• articulate the approach it will adopt to decision making to ensure procedurally and substantively fair outcomes; and

• set out expectations for how AFCA and all  parties will engage in dispute resolution.

Our project will provide certainty about how AFCA assesses what is fair in a way that is clearly understood by all stakeholders. As part of this process, AFCA will conduct stakeholder roundtable sessions for each of its key areas (banking, insurance, investments and advice and superannuation) and is extending an invitation to members, peak industry bodies, regulators and consumer respresentatibes to engage in the conversation. 

Purpose

We invite general and life insurance industry stakeholders' views on AFCA's fairness framework.

At the roundtable, AFCA will discuss progress with the framework and explore the practical application through case studies.

We invite you to bring case studies to workshop.

Location

We will be hosting this session for stakeholders in our General and Life Insurance area from our Sydney office, with videoconferencing facilities available for any participants who wish to attend our Melbourne office, as well as remote dial in via Webex.

Due to space constraints please limit attendance to 1-2 representatives from your organisation.

Superannuation stakeholders are invited to participate at the following locations:

• AFCA  Sydney office – Boardroom, Level 10, 66  Goulburn Street, Sydney
• AFCA Melbourne office – Boardroom, Level 12, 717 Bourke Street, Docklands (videoconferencing to AFCA Sydney office).
• Webex – videoconference dial in

Please indicate your preferred mode of attendance when selecting ticket type.
Separate invitations for further roundtable sessions will be sent for stakeholders in banking, investments and advice, superannuation and consumer advocacy.
For any questions and to provide case studies for discussion, please email Shannyn Carty, Senior Legal Research Analyst at scarty@afca.org.au.