Communication Skills Training Course

The Communication Skills training course from PD Training teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

This popular professional development training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.

Learning Outcomes

After completing this course, participants will:

Gain insight into their personality type and communication preferences by using our proprietary profiling tool
Learn to recognise other people's personality types and communication preferences
Learn to adjust your own communication approach based on need and situation
Understand barriers to effective communication and how to overcome them
Learn how to effectively utilise pitch, tone and speed
Master the S.T.A.R. method for speaking on the spot
Learn to use and read body language appropriately
Learn how to listen more actively and effectively
Gain valuable insights by asking open-ended questions
Become a more effective communicator through the use and application of practical tools

Course Outline

Communication Skills Training Course - Lesson 1 
Communication is key to success 

• 5 Habits of Highly Effective Communicators


• Reflection

Communication Skills Training Course - Lesson 2 
LDP – Communication Evolution Tool 

• Adjusting your style for a better approach:


• Communicating when stressed


• Reflection

Communication Skills Training Course - Lesson 3 
Bridge the Gap to Communication Barriers 

• The Communication Process


• Types of Barriers


• Self-Awareness – Johari Window


• Reflection

Communication Skills Training Course - Lesson 4 
Beyond Verbal Communication 

• Understanding the Mehrabian Study


• All About Body Language


• Para-Verbal Communication Skills


• The Power of Pitch


• The Truth about Tone


• The Strength of Speed


• Reflection

Communication Skills Training Course - Lesson 5 
Active Listening 

• 8 Common Barriers to Effective Listening and how to overcome them


• Quadrant of cognitive/explanatory styles


• Understanding Active Listening


• Sending Good Signals to Others


• Ladder of Inference


• Reflection

Communication Skills Training Course - Lesson 6 
Asking Good Questions 

• Open Questions


• Closed Questions


• Probing Questions


• Reflection

Communication Skills Training Course - Lesson 7 
Speaking Like a STAR 

• S = Situation


• T = Task


• A = Action


• R = Result


• Using “I” Messages


• Active Constructive Response - ACR


• Reflection

Communication Skills Training Course - Lesson 8 
Reflections 

• Create an Action Plan


• Accountability = Action