Course Overview:
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.
Target Audience:
Anybody who is interested in learning Crisis Management Skills
Learning Objectives:
By the end of the course, participants will be able to:
Understand Crisis Management and its preferred framework for the private and public sectors
Understand escalation of incident to crisis to disaster
Understand Civil Defence responsibilities
Apply effective crisis management tools and techniques for when an organization is under pressure
Develop an effective stakeholder management plan for use in a crisis
Identify measures that would improve their organizations' crisis management capabilities
Prerequisites:
None
Course Materials:
Attendees will receive a course manual with presentation slides and reference materials.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
Module One: Crisis
Module Two: Workplace Violence
Module Three: Myths
Module Four: Escalation
Module Five: Concerning Behaviors
Module Six: Domestic Violence Indicators
Module Seven: Triggers of Workplace Violence
Module Eight: Conflict Dangers
Module Nine: Response
Module Ten: Strategies
Module Eleven: Wrapping Up