Customer Service Essentials

This Short n Sharp Training session is appropriate for those in roles that need to provide quality service to internal and/or external “customers”, as well as those in need of a refresher.

Topics Include:

-          Just who are your “Customers” and what is Great Customer Service?

-          Establishing your Attitude – Appearance Counts, Staying Energised and Positive

-          Identifying and addressing Customer Needs

-          Giving Excellent Customer Serivce over the phone – Ettiquette, tips and tools

-          Giving Excellent Custonber Service via E-mail – Netiquette, tips and tools

-          Recovering Difficult Customers

-          How you can WOW your Customers Every Time!

Presenter: Margot Gallagher is a Senior Consultant with HR Success. She has extensive experience in human resources and learning and development across a range of private and public sector organisations, including technology, retail, and local government.