Emotional Intelligence (EQ) Training Course

Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way.  So instead of over-reacting and over-compensating when things don't go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment.

In this PD Training course, you'll learn skills like how to interpret and manage your emotions and balance your optimism and pessimism, using coping methods and relaxation techniques, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home.

This newly found emotional "awareness" allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.

This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Learning Outcomes

After completing this course participants will have learned how to:

• Know how to read emotions 
• Understand your own level of emotional intelligence 
• Use the Johari window to understand what you reveal to others about yourself and what others reveal to you 
• Understand resilience and how to build it 
• Understand social awareness and empathy and how to be more empathic and socially aware 
• Understand how different cultures respond to and display emotions 
• Know how to influence others positively 
• Know how to have emotionally intelligent conversations 
• Understand manipulation and emotional dishonesty and how to avoid it 
• Understand how to lead with emotional intelligence

Course Outline

Emotional Intelligence (EQ) Training Course - Lesson 1 
EQ - A Passing Fad? 

• The Power of Emotions


• The Limbic System


• Useful Models of Emotional Intelligence


• Reflection

Emotional Intelligence (EQ) Training Course - Lesson 2 
I Feel therefore I Am 

• Tuning in to your own emotions


• Johari Window


• Self-Control


• Resilience


• Reflection

Emotional Intelligence (EQ) Training Course - Lesson 3 
The Emotions of Others 

• Interpersonal skills


• Social Awareness and Empathy


• Emotions and Culture


• Reflection

Emotional Intelligence (EQ) Training Course - Lesson 4 
Emotions @ Work 

• Influencing Others


• Having difficult conversations


• Dealing with change


• Toxic Workplaces and Emotional Intelligence


• Reflection

Emotional Intelligence (EQ) Training Course - Lesson 5 
The Dark side 

• Manipulation


• Emotional Honesty


• Reflection

Emotional Intelligence (EQ) Training Course - Lesson 6 
Leading and Emotions 

• Leadership and Emotional Intelligence


• Emotional Agility


• Cultivating EI in organisations


• Reflection

Emotional Intelligence (EQ) Training Course - Lesson 7 
Reflections 

• Create an Action Plan


• Accountability = Action


• References


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