Identifying Difference as Opportunities

This insightful half day workshop unpacks what people are good at – what are their strengths and why playing to those strengths makes a real difference in how people and their organisations perform. The course also recognises that human beings are not perfect and provides strategies for discovering areas for improvement and developing ways to improve.

In addition to becoming more self-aware, participants will also learn to spot and encourage the strength development in others leading to better engagement, improved well-being, reduced stress and greater life satisfaction overall.

Research has proven that the simple act of expressing gratitude is a powerful means of making employees feel valued. The course will give participants an understanding of how to create a culture of gratitude and how as individuals they can cultivate their own personal habit of gratitude.

Organisations exist to serve others. The course gives participants a simple and effective tool to ‘get into the shoes’ of their customers to understand what they are thinking and feeling in their customer journey.

Learning Outcomes

• Engage and Develop People
• Self-Development
• Outcome Orientation
• Value Diversity
• Deliver Results
• Increased Collaboration
• Solve Problems
• Engagement and performance
• Influence and Negotiation
• Communicate Effectively

Course Outline

Identifying Difference as Opportunities - Lesson 1
The strength of diversity and the diversity of strengths

• Introduction


• Recognising your Strengths and Preferences


• Your Leading Dimensions Profile (LDP)


• Reflection

Identifying Difference as Opportunities - Lesson 2
Strengths based on management

• Spotting the Strengths in Others


• Developing Strengths


• Dealing with Weaknesses


• Reflection

Identifying Difference as Opportunities - Lesson 3
The power of gratitude

• What the Research Says


• Creating a Culture of Gratitude


• Cultivating your own Personal Habit of Gratitude


• Reflection

Identifying Difference as Opportunities - Lesson 4
Customer stories

• What We Exchange with Customers


• Developing Strengths


• A lesson from the Bard


• Reflection