ITIL V3 Foundation + CCC-CTA 4 Days Bootcamp in Canberra

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
About this Event
Course Description:
This exciting and condensed 4-day classroom-based course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations by using an engaging, case study based approach. The course also addresses the business and technical perspectives of cloud computing how to adopt, operate and govern the cloud.
At the end of the course, learners will be taking 2 exams: One for ITIL Foundation, which is a requirement for entry into the future ITIL Intermediate level training courses, and one for the associated CCC-CTA Bootcamp Exam.
Course Outline:
Combined Course Introduction
ITIL: Service Management as a Practice
ITIL: Service Strategy
ITIL: Service Strategy
ITIL: Service Design
ITIL: Service Transition
ITIL Service Operations
ITIL: CSI
ITIL: Technology & Architecture
CC: Business Perspective
CC Technical Perspective
CC: Adopting Cloud Computing
CC: Governing Cloud Computing
CC: Governing Cloud Computing
CC: Operating Cloud Computing
Exam Prep: Cloud Essentials
Exam Cloud Essentials
Target Audience:
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators, and Stakeholders.
Learning Objectives:
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. At the end of this course, you will be able to:
Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Identify the Service Management processes and how they map to the Service Lifecycle.
Identify the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationship of each component of the Service Lifecycle and how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.
The CTA Bootcamp course uses scenario-driven learning that puts participants in the right mindset to apply the principles in a realistic setting. The role-play activities included in this course use real-life situations that can occur in participants daily lives. Activities such as brainstorms, quizzes, and discussions add to the interactive nature of this course. At the end of this course, participants will be able to:
Understand the common terms and definitions of cloud computing.
Understand the business benefits and business considerations of cloud computing.
Understand cloud computing from a technical perspective and recognize the various techniques, methods, challenges, and types of clouds.
Understand the impact and changes of cloud computing on IT service management.
Explain typical steps that lead to the successful adoption of cloud computing and understand the implications for an organization.
Recognize the compliance, risk, and regulatory consequences of cloud computing and its financial and strategic impact on an organization.
Course Agenda:
Day 1
Combined Course Introduction
ITIL: Service Management as a Practice
ITIL: Service Strategy
Lunch
ITIL: Service Strategy
ITIL: Service Design
Day 1 Review ITIL
Homework
Day 2
ITIL: Service Transition
Lunch
ITIL Service Operations
Day 2 Review ITIL
Homework
Day 3
ITIL: CSI
ITIL: Technology & Architecture
Exam Prep ITIL
Exam ITIL
Lunch
CC: Business Perspective
CC Technical Perspective
Homework
Day 4
Day 1 Review: Cloud Essentials
CC: Adopting Cloud Computing
CC: Governing Cloud Computing
Lunch
CC: Governing Cloud Computing
CC: Operating Cloud Computing
Exam Prep: CTA Bootcamp
Exam CTA Bootcamp
Homework