KCS v6 Overview Workshop - Dec. 3 AUCKLAND

Whether you want to get up to speed on concepts or you're thinking of getting started with KCS, this One Day KCS v6 Overview course gives you the necessary insights and information needed to get started. You'll be ready to create a business case for KCS or begin updating your current practices.

Knowledge-Centered Service (KCS®) is proven to deliver dramatic results 
in service quality through knowledge sharing. The KCS methodology provides the concepts, principles and practices to move your company forward quickly. Your teams and customers will benefit from well structured knowledge available for self-service. You'll be prepared for achieving KCS v6 Fundamentals Certification. This entry-level KCS certification is a great way to ensure a common understanding of the tools and skills needed to take knowledge sharing across large or distributed groups of knowledge workers.

This course is perfect for managers, team leaders, customer service professionals and knowledge workers from any group looking to dramatically improve service quality.

You'll understand:

• The link between your organization’s goal and KCS. What will KCS do for you and your customers and stakeholders

• How to articulate the value of knowledge management for your organization

• The KCS principles, concepts and practices

• The KCS way to efficiently create and maintain qualitative, easy-to-find content in the knowledge base

• The critical role of leadership in creating a knowledge-sharing culture and sustaining a knowledge practice.

• The relationship between KCS practices and service excellence.

You'll assess the journey needed for KCS adoption or what's needed for your next phase toward KCS maturity.

Instructor: Beth Coleman, CATALYNK Limited

Beth is a KCS® v6 Certified Trainer and Consultant. Beth brings a background of Service Management, IT education, Service innovation and experience with KCS implementation. Her experience working with knowledge in diverse and complex environments is shared throughout the workshop, and examples from Consortium members' experience. All course material is approved by The KCS Academy.

Dress is business casual. Morning and afternoon teas, and lunch are included.

This workshop can be attended virtually. Minimum attendees: 4

Price $695. (GST Incl.) We offer group discounts. If you prefer to pay later or to request a group discount, select the Other Payment Options at the bottom of the Checkout Payment page. We'll send you an invoice with easy credit card or bank deposit options.

There are no pre-requisites.  We'll request your dietary requirements following your registration. Minimum attendees: 4 This course may be attended virtually. Please ask about this option.

This course includes a KCS Fundamentals Certification Exam voucher (valued at $US85.). This online open-book exam can be taken following the course. On passing, you'll receive a KCS Fundamentals Certification from The KCS Academy.

This KCS v6 Fundamentals Certification is intended for individuals in service environments who are answering enquiries, resolving issues and improving customer success with self-service.

Thank you for registering. You'll receive the full course agenda and additional resourses when your registration is complete.

KCS® is a service mark of the Consortium for Service Innovation™