Knowledge Management (KM) Training Course

This Knowledge Management (KM) training course teaches you how to implement an efficient method of collecting and using the informational assets and intellectual resources of the employees for the purpose of assisting in organisational success. This Knowledge Management course from PD Training teaches you how to create a system that captures knowledge purposefully for incorporation into business strategies, policies and practices at all levels of the organisation.

This course helps construct the knowledge base of the organisation by improving, systematising, retaining and making use of the intellectual resources of its employees. Such intellectual resources are acknowledged as an important competitive edge and a driver of effectiveness for every organisation.

The PD Training Knowledge Management Training Course gives you the ability to develop a knowledge management model, understand the life cycle of information, learn the rationale behind information management and the implementation and customisation of knowledge management systems.

This course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Learning Outcomes

• Describe the concepts behind knowledge management (KM)
• Examine the Do's and Don'ts of successful knowledge management
• Interpret the knowledge management lifecycle
• Identify the knowledge management paradigm
• Learn about the knowledge management models
• Build a rationale for KM in a company
• Develop a KM implementation in a company
  

Course Outline

Knowledge Management (KM) Training Course - Lesson 1 
Getting Started 

• Workshop Objectives

Knowledge Management (KM) Training Course - Lesson 2 
Understanding Knowledge Management (KM) 

• What is Knowledge


• What is Knowledge Management


• A Brief History


• Applications in the Workplace

Knowledge Management (KM) Training Course - Lesson 3 
Do's and Don'ts 

• Data, Information and Knowledge


• The Tacit Mode

Knowledge Management (KM) Training Course - Lesson 4 
The KM Life Cycle 

• Understanding Episodes


• Acquisition


• Knowledge


• Integration

Knowledge Management (KM) Training Course - Lesson 5 
The New KM Paradigm 

• Paradigms of the Past


• The New Paradigm


• Implications and Applications


• The Knowledge Management End Game

Knowledge Management (KM) Training Course - Lesson 6 
KM Models 

• The Nonaka and Takeuchi Model (SECI)


• Wiig Model


• Kakabadse Model


• Boisot Model

Knowledge Management (KM) Training Course - Lesson 7 
Building a KM Rationale 

• Why Rationale is Necessary


• Building a Business Case


• Finding Success Stories


• The Commodisation/Customisation Model

Knowledge Management (KM) Training Course - Lesson 8 
Customising KM Definitions 

• Components of a Knowledge Management Definition


• Customising the Components


• Creating a KMBOK

Knowledge Management (KM) Training Course - Lesson 9 
Implementing KM in Your Organisation 

• Gathering Support


• Identifying Opportunities for Revenue Streams


• Key Knowledge Management Techniques


• A Map for Success


• The No-Budget Scenario

Knowledge Management (KM) Training Course - Lesson 10 
Tips for Success 

• About the Chief Knowledge Officer


• Knowledge Management Skill Checklist


• The Knowledge Management Imperative


• The Hype Curve


• Barriers and Helpers to Success

Knowledge Management (KM) Training Course - Lesson 11 
Advanced Topics 

• The Knowledge Management Maturity Model


• Absorptive Capacity


• Rustiness


• Process Model Types

 
Knowledge Management (KM) Training Course - Lesson 12 
Wrapping Up 

• Words from the Wise


• Action Plans and Evaluations


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