The Practical Guide to Selling with Emotional Intelligence

Tuesday  20 November  2018  9:00 AM    Tuesday  20 November  2018 5:00 PM
Save Saved
Last update 21/11/2018
  324

OVERVIEW


Even though well over 90% of all selling effort fails to achieve its objectives, many businesses fail to understand why they continually fall into this situation. For most sales and business development professionals is their inability to connect with and engage the customer through higher levels of applied emotional intelligence and its use in everyday situations. The Road Scholars nationally accredited selling skills workshop has been designed to provide students with the most up to date research based, practical and actionable strategy and tactics for Emotional Intelligence that can be implemented and applied directly to any sales or business development role, within any given industry and market situation. The workshop focuses on the key driving principles of Emotional Intelligence and how when they are effectively combined to key selling skills, join to produce enhanced client relationships, customer satisfaction and ultimately, greater sales outcomes and profitability. In recent years, the full scope of how beneficial the impact of Emotional Intelligence has been in sales has finally begun to be more fully understood, where ground breaking research has demonstrated that the value of EI is twice that of IQ and Technical Skill combined in predicting success in business outcomes. For the first time then this workshop combines the most up to date and relevant research in emotional intelligence and combines it with the leading selling skills sets to produce a seamless and perfectly integrated approach, that will provide each student with additional understanding, expertise and broad insight into both their own motivation and emotional state, but more importantly those same insights into their customer’s and their needs. These insights forming the foundation to deliver greater customer insight and long-term business success.

LEARNING OBJECTIVES

Even though well over 90% of all selling effort fails to achieve its objectives, many businesses fail to understand why they continually fall into this situation. For most sales and business development professionals is their inability to connect with and engage the customer through higher levels of applied emotional intelligence and its use in everyday situations. The Road Scholars nationally accredited selling skills workshop has been designed to provide students with the most up to date research based, practical and actionable strategy and tactics for Emotional Intelligence that can be implemented and applied directly to any sales or business development role, within any given industry and market situation. The workshop focuses on the key driving principles of Emotional Intelligence and how when they are effectively combined to key selling skills, join to produce enhanced client relationships, customer satisfaction and ultimately, greater sales outcomes and profitability. In recent years, the full scope of how beneficial the impact of Emotional Intelligence has been in sales has finally begun to be more fully understood, where ground breaking research has demonstrated that the value of EI is twice that of IQ and Technical Skill combined in predicting success in business outcomes. For the first time then this workshop combines the most up to date and relevant research in emotional intelligence and combines it with the leading selling skills sets to produce a seamless and perfectly integrated approach, that will provide each student with additional understanding, expertise and broad insight into both their own motivation and emotional state, but more importantly those same insights into their customer’s and their needs. These insights forming the foundation to deliver greater customer insight and long-term business success.

FEATURING OUR SPEAKERS

Danielle-Lima.jpg

Daniele Lima

Director, Nationally Accredited Business Consultant, Trainer and Author

Road Scholars Training & Strategic Consultancy

WHO SHOULD ATTEND?

  • Sales Managers
  • Sales Representatives
  • Business Development Managers
  • Business owners
  • Sales and Marketing Directors
  • Customer Relationship Managers
  • Customer Service Personnel

TOPICS COVERED

  • The Selling Process: Key Steps in Selling Successfully in Any Market
  • Customising the right approach through the application of Behavioural Styles
  • The application of Emotional Intelligence to Selling Strategy
  • The role of neuroscience of leadership in selling
  • Excellence in customer service: Planning, execution and how to best go about leveraging customer advocacy

culture sports business workshop
Nearby hotels and apartments
Melbourne
Melbourne, 3004, VIC, Australia
Melbourne
Melbourne, 3004, VIC, Australia